Taxpayer Experience Improvement Act

This bill requires the IRS to show real-time information on its website about how many people are calling, how long they are waiting, and whether callback options are available for each phone line. It also requires the IRS to post monthly data like average wait times and call lengths. The bill says Congress believes that by 2028, the IRS should offer a callback option for anyone waiting more than five minutes to speak with someone. Additionally, the bill requires the IRS to let taxpayers view their tax returns, documents, notices, refund status, and estimated refund dates through a website or mobile app.

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